Cookie Policy

Last updated: 5/13/2026

This Cookie Policy explains how Krantz Company Ltd (trading as "Safe Space", "we", "us") uses cookies and similar technologies on the Safe Space service. It should be read alongside our Privacy Notice.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. Similar technologies include local storage, session storage, pixels, and SDKs. We refer to all of these as "cookies" in this policy.

2. Categories of cookies we use

Strictly necessary

Required for the Service to function — for example, keeping you signed in, remembering your anonymous handle for the current session, securing forms against CSRF attacks, and load balancing. These cannot be disabled.

Functional

Remember preferences such as theme, language, and previously selected counsellor filters so the Service feels consistent between visits.

Analytics

Help us understand how the Service is used (pages visited, errors encountered) so we can improve it. Where required by law, we only set these with your consent.

Payment provider

Our Merchant of Record, Paddle.com, sets cookies during checkout for fraud prevention, payment processing, and tax compliance. These are governed by Paddle's Privacy Notice.

3. Third parties

Some cookies are set by third-party services we use to deliver the Service, including our hosting provider, authentication provider, error monitoring, and Paddle. These parties act as our processors or independent controllers as described in our Privacy Notice.

4. Managing cookies

You can control non-essential cookies through your browser settings — most browsers let you block or delete cookies. Disabling strictly necessary cookies will break core functionality such as sign-in. Where we present a cookie banner, you can change your choice at any time by clearing site data and reloading the page.

5. Changes

We may update this Cookie Policy from time to time. The "Last updated" date at the top reflects the most recent changes.

6. Contact

For questions about this policy, contact us through the in-app support form.